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New Operation Solution for Scarlet Pearl Casino Resort

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July 13, 2016

VizExplorer, a leading provider of operational intelligence solutions for the casino gaming industry, today announced that Scarlet Pearl has licensed its advanced player development solution hostViz™ along with its recently launched customer service automation tool greetViz™.

By licensing hostViz, Scarlet Pearl hosts gain a robust CRM and real-time player management and development solution. The addition of greetViz, a lightweight tool for guest service automation, will help the entire property be more responsive to guest needs to enhance the experience and drive player loyalty.

Having recently celebrated its grand opening in December 2015, Scarlet Pearl Casino Resort is a new casino and hotel with an elegant modern design on the Mississippi Gulf Coast. The property boasts two 18-hole miniature golf courses, a 300-room hotel, and a casino featuring more than 1,200 slots, 45 tables and a poker room.

"As a new casino in a competitive gaming market, we understand the importance of having the right tools to empower our teams to deliver the best service and guest experience. Implementing VizExplorer's solution is ideal for us because they make it easy to add on additional products to streamline and optimize our slot and marketing operations in the future as we expand our operations," said Scarlet Pearl CEO LuAnn Pappas.

"It's exciting to see new customers see the value in greetViz, a brand new product offering from the VizExplorer team. It validates our technology and reinforces that our team truly has the expertise and foresight to develop products that meet the needs of the rapidly evolving gaming and hospitality industry," said VizExplorer VP of Business Development Jeffrey Hoss.

hostViz and greetViz are two essential components of VizExplorer's comprehensive operational intelligence software suite for the smart casino.

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